Escape Volunteer Info

Uniform

Your uniform is a T-Shirt/Sweat Jacket that you must wear for the entirety of your duty. You will be charged a £20 deposit for the uniform that will be refunded when you return it. Since you are finishing all responsibilities on Friday, it's best to bring it back as soon as your shift ends or first thing Saturday morning, to get your deposit returned to you. Please make sure you have cash handy prior to the event, as the on-site cash machines charge for the privilege. 

Important Bits For ALL Registration Team

• You are the only volunteers allowed on site prior to 3pm, so please avoid distracting or chatting to the set up crew. Their responsibilities are extremely demanding during this time period. 

Important bits for REGISTRATION Desk:

• The welcome desk is where guests first arrive. It is the front line before they hit the registration desks.
• Your job on this desk is to scan the QR Code (1 per person), check they have a valid booking, and then direct them to the relevant desk for Check-In. 
• You are the first people our members encounter, so be smiley, welcoming and leave people feeling excited about the weekend.
• Don’t forget to constantly shout out the relevant check in times for each standard of accommodation (a list will be provided for you) to ensure people are not able to check in before their allotted time. 
• Please do not sit when hosting the Welcome Desk. Standing behind the desk is important to give the guests a good first impression of the event. 

Important bits for CHECK IN desks:

• Do not give anyone any other wristbands to take to their friends – all individuals are required to check in themselves and to have the wristbands attached by Ceroc crew.

REMEMBER: You are the first people our members encounter, so be smiley, welcoming and leave people feeling excited about the weekend

Uniform

Your uniform is a T-Shirt that you must wear for the entirety of your duty. You will be charged a £20 deposit for the uniform that will be refunded when you return it. Please make sure you have cash handy prior to the event, as the on-site cash machines charge for the privilege. 

Important Bits For Row Organisers

• Because of the sheer sizes of the classes, there is likely to be a large number of people over. Teachers will have their own system of class rotation and will need Row Organisers to help with this.
• Please position yourselves in a prominent position in order to guide people around. Please go to the teachers 5 mins before the class is about to start to introduce yourselves and check the system the teachers will work to, and pay constant attention to what the teacher is saying throughout the lesson to avoid bottle necks.
• Pay close attention to the changing dynamics of the room, as your vigilance will make the teacher's role much easier. If there is the need for more rows, more space at the back of the room etc, find a convenient time to politely notify the teacher who will announce to the room.
• If there is a gender imbalance, please feel free to grab someone for a dance and join in with the lesson, providing it does not affect your marshalling responsibilities. 

Uniform

Your uniform is a T-Shirt/Sweat Jacket that you must wear for the entirety of your duty. You will be charged a £20 deposit for the uniform that will be refunded when you return it.

Important Bits For Silent Disco Stewards

• Arrive 10 minutes before your shift is due to start. Make sure you are wearing your uniform.
• Hand a set of wireless headphones across to everybody who comes into the room (even if they do not wish to participate in the silent disco), and wish them an exciting Silent Disco experience!
• When the headphones are returned, they need to be thoroughly cleaned with an anti-bacterial wipe (provided for you at the Silent Disco desk) ready for the next member. 

When the Silent Disco finishes, all headphones need to be cleaned and neatly stored in the flight cases provided, and the flight cases sealed shut

Uniform

Your uniform is a Taxi T-shirt that you can bring from home if you wish. If you do not have a Taxi T-shirt, you will need to get a branded T-Shirt from the Weather Desk that you must wear for the entirety of your duty. You will be charged a £20 deposit for this T-Shirt that will be refunded when you return it. Please make sure you have cash handy prior to the event, as the on-site cash machines charge for the privilege. 

Important Bits For Taxi Dancers

• Once again we have employed the assistance of capable females who can both lead and follow to limit the affect of any gender imbalance.
• It is vitally important that you are at your posts a little before the designated times to welcome the Beginners, introduce yourself and put them at ease. 
• The most important part of your role is nurturing confidence. Remember the simplest of gestures can make the world of difference. Smile, pay a compliment, applaud and if possible, find them for a dance during the evening. 
• The Beginner teacher will host a Beginners mini freestyle in a particular area of the main Thunderball Room on both Friday and Saturday evenings. Please attend, bring your friends, and help welcome the Beginners into an otherwise intimidating environment. 

Uniform

Your uniform is a T-Shirt/Sweat Jacket that you must wear for the entirety of your duty. As you are already on the Weather Desk, no deposit will be required for your uniform. You can keep your T-shirt on you for the duration of the weekend, but please ensure it is returned at the end of your final shift. The Weather Desk can be cold during the winter months, so dress appropriately, and wear your branded clothing over the top.

Important Bits For Weather desk Receptionists

The Weather Centre is the information desk where the following functions will be controlled:

1. Handling enquiries
2. Booking Masterclasses (members to pay you at the desk, usually £5 per head)
3. Selling DVDs (and giving people advice on the Ceroc Hub)
4. Taking and returning Crew Uniform Deposits
5. Tracking down Duty Managers/First aiders as required

• You are the main dance reception for the event, so please remember a friendly, enthusiastic and helpful disposition are essential at all times, irrespective of what time you got to bed last night!
• Gaynor will do a short briefing with you all at 7.30pm on Friday evening, so please ensure you are all at the Weather Desk promptly at this time. If any of you can’t make the briefing at this time, there will be a repeat briefing at 10:20am on the Saturday morning. You must attend 1 of these 2 briefings.

IMPORTANT - please don’t give any folders, money or Weather Desk literature to anybody other than Tim Sant or Gaynor Crocombe. There are no exceptions. We will collect everything on Sunday

Uniform

Your uniform is a T-Shirt/Sweat Jacket that you must wear for the entirety of your duty. You will be charged a £20 deposit for the uniform that will be refunded when you return it.

Important Bits For Wristband Checkers

• All wristband checkers will be expected to take on 1 extra shift in the case of absences or last minute cancellations from other crew members. In the majority of cases, this does not happen, but please be prepared to help out when needed. 
• Wristband checker’s schedules have been arranged to provide a fair spread of early, daytime and late shifts. 
• Your role is quite simply checking that people are wearing a gender-specific wristband. You will need to ‘roam’ the venue during your shift, checking for wristbands. Please politely ask every person (even crew members) if you can’t immediately see their wristband and if someone does not have a wristband on, call a Duty Manager to help resolve the situation
• When you check in, be sure to ask the Weather Desk Crew what the wristband colours are for this weekend. Some people try to cheat the system by wearing last year's colours, so please request help from a Duty Manager if you see anyone wearing the wrong colour wristband. 
• If somebody needs to check-in in order to get their wristband please send them straight to reception, and monitor them on their return.
• If somebody needs a wristband after hours (because theirs has fallen off or has tightened too much on their wrist), then you must contact Duty Manager James Ross - 07866 315528 - who will always have a number of spares on his person. 
• You should never find yourself in a confrontation. If you think someone has walked in who should not be at the weekend, or if someone ignores your request, please make a mental note of their description and tell a teacher or a Duty Manager. This is not a security job, we do not want you to get into any altercations with anyone – any problems will be handled by venue Security, you just need to be our eyes and ears in case of gate crashers. Please save our Duty Manager's number in your phone – Myles Woodhouse: 07770 578279 / James Ross - 07866 315528– for use in emergency only.
• Please do not sit on your phones during your shifts It is important that the members can see you vigilantly checking wristbands, and I often see people going unnoticed when checkers are distracted. We don’t mind you checking your phones, or briefly answering messages, however your primary objective will always be monitoring our guests. Definitely leave your iPads back at the chalet and understand how unprofessional it looks to be playing games.